Electric dirt bikes for trails, tracks and farm roads

Add your answer here.Product Safety Disclaimer, Off-Road Use Only and Limitation of Liability

All products sold by our store that are designated for off-road use are intended strictly for use on private property, designated off-road tracks, or other locations where such use is legally permitted. These products must not be used on public roads, highways, sidewalks, or other areas where their operation is prohibited by applicable law. Customers are solely responsible for verifying local laws, age requirements, licensing requirements, registration requirements, and any other restrictions applicable to the purchase, possession, and use of their products.

Operating motorised vehicles, electric bikes, dirt bikes, and similar products involves inherent risks, including the risk of serious injury, permanent disability, property damage, or death. Customers must exercise appropriate caution, follow all manufacturer instructions, use suitable protective equipment, and ensure that the product is appropriate for the rider's age, experience, and ability. Helmets and other protective equipment should always be worn where appropriate, and products should never be operated while impaired or in unsafe conditions.

To the fullest extent permitted by applicable law, our store is not responsible for injuries, accidents, losses, or property damage resulting from improper use, reckless operation, unauthorised modifications, failure to follow safety instructions, or use in locations where the product is prohibited. Customers assume responsibility for the risks associated with operating products after purchase and must take reasonable precautions to protect themselves and others.

Customers are responsible for ensuring that products are assembled, maintained, inspected, charged, and operated in accordance with the manufacturer's instructions. Products should not be used if they appear damaged, defective, or unsafe. Any suspected safety issue should be addressed before further operation.

By purchasing a product, customers acknowledge that they are responsible for using it safely and lawfully and for supervising minors where appropriate. Nothing in this disclaimer excludes or limits any liability, warranty, or consumer right that cannot legally be excluded or limited under applicable law, including mandatory product safety obligations.

Our store strongly encourages responsible riding, appropriate protective equipment, compliance with local laws, and the use of designated off-road areas only where legally permitted.

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Add yourLIMITED 5-DAY WARRANTY, RETURNS AND REFUND POLICY

Last Updated: October 18, 2026

Please read this policy carefully before placing an order through our online store. This policy explains the limited commercial warranty offered on eligible products, our approach to returns and refunds, the procedure for reporting product issues, and the conditions that apply to purchases made through our website.

By placing an order, you acknowledge that you have had the opportunity to review the applicable product information, pricing, shipping details, and store policies before completing your purchase. This policy applies to customers in the United States and the United Kingdom, subject to applicable local consumer protection laws.

1. LIMITED FIVE-DAY WARRANTY

Eligible products purchased through our store are covered by a limited commercial warranty lasting five (5) calendar days from the date the product is delivered to the customer.

Customers are encouraged to inspect their orders promptly upon delivery and report any suspected manufacturing defects, functional faults, missing components, or visible shipping damage within the applicable warranty period.

The five-day warranty is intended to provide an initial reporting period for qualifying issues covered by our voluntary commercial warranty. To request assistance under this warranty, customers should contact our support team within five calendar days of delivery and provide their order number, a description of the issue, and reasonable supporting evidence.

Claims submitted after the five-day period may not qualify for the voluntary warranty described in this policy. However, the expiry of this limited commercial warranty does not remove or restrict any statutory rights, guarantees, or remedies that apply under the consumer protection laws of the customer's jurisdiction.

1. ALL SALES FINAL — CHANGE-OF-MIND RETURNS

To the extent permitted by applicable law, our store does not voluntarily accept returns or exchanges solely because a customer changes their mind, decides that they no longer want a product, selects an unsuitable item, or experiences a change in personal preference after placing an order.

Customers are responsible for reviewing product descriptions, specifications, sizing information, compatibility requirements, images, and other available product details before completing checkout.

An incorrect selection made by a customer, a preference change, or a decision that a product is no longer needed does not automatically qualify for a voluntary refund or exchange where the law permits the store to refuse such requests.

This provision does not apply where a return, cancellation, exchange, or refund is required by applicable consumer protection law, including any applicable statutory cooling-off period or mandatory remedy.

1. PRODUCT CONDITION AND INSPECTION

Customers should inspect their purchases as soon as reasonably possible after delivery. This includes checking the product's general condition, packaging, supplied accessories, included components, and apparent functionality where appropriate.

Any suspected fault, damage, incorrect item, or missing component should be reported to our customer support team promptly. Customers should include clear photographs or video recordings where reasonably available to help explain the issue.

Customers are encouraged to retain packaging, receipts, order confirmations, manuals, and included accessories until they are satisfied that the product has been received in the expected condition.

A delay in reporting an issue will not automatically invalidate a claim where applicable law provides otherwise. Nothing in this section limits any legal rights that a customer may have concerning defective or non-conforming goods.

1. ELIGIBLE WARRANTY CLAIMS

The limited commercial warranty may cover manufacturing defects and functional faults that arise during ordinary, intended use within the five-day warranty period.

All claims will be reviewed according to the product concerned, the nature of the reported issue, the available evidence, the circumstances of use, and applicable legal requirements.

The warranty does not guarantee that a product will satisfy every individual preference, suit every possible application, or perform under conditions outside those described in the product listing or manufacturer instructions.

Where necessary, our support team may request further information to determine the nature of the reported issue and whether it falls within the scope of the voluntary warranty.

1. EXCLUSIONS FROM THE VOLUNTARY WARRANTY

To the extent permitted by law, the voluntary warranty does not cover damage caused by misuse, negligence, accidental damage, improper installation, unauthorised repairs, unauthorised modifications, improper storage, failure to follow instructions, or use outside the product's intended purpose.

The voluntary warranty may also exclude ordinary wear and tear, cosmetic deterioration arising from normal use, damage caused by incompatible accessories, and problems attributable to external circumstances rather than a manufacturing defect.

These exclusions apply only where legally permissible and where the circumstances reasonably support the exclusion. They do not automatically remove statutory protections for defective, unsafe, misdescribed, or non-conforming products.

1. NO AUTOMATIC REFUNDS FOR UNQUALIFIED CLAIMS

Submitting a complaint or warranty request does not automatically entitle a customer to a refund, replacement, or exchange under the voluntary warranty.

Our store may request reasonable evidence, investigate the reported issue, and determine whether the claim qualifies under the applicable policy. Where a claim does not qualify for a voluntary remedy and no statutory remedy applies, the store may decline the request.

Where a customer is legally entitled to a refund, repair, replacement, cancellation, or another remedy, that entitlement will take precedence over any inconsistent provision of this policy.

1. WARRANTY CLAIM SUBMISSION PROCEDURE

Customers requesting warranty assistance should contact our designated support channel and provide the following information where applicable:

• Order number or other proof of purchase.
• Name and contact details associated with the order.
• Date the product was delivered.
• A clear description of the reported issue.
• Photographs or video evidence demonstrating the problem, where reasonably available.
• Any additional information reasonably necessary to assess the claim.

Customers should provide accurate information and cooperate reasonably with the assessment process. The store may request clarification or further evidence before making a decision.

Customers should not send products to an unauthorised address or attempt repairs that may create safety risks. Where an inspection or return is necessary, our support team will explain the appropriate procedure.

1. RETURNS AND RETURN SHIPPING

Where a return is voluntarily authorised or legally required, customers will be provided with appropriate return instructions.

The allocation of return shipping costs will depend on the circumstances of the return, the applicable policy, and relevant legal requirements. Customers will not be required to pay return costs where doing so would unlawfully restrict a mandatory consumer remedy.

Products should be packaged securely and accompanied by relevant order information. Unauthorised shipments may delay processing, but this administrative requirement will not override any applicable statutory rights.

1. REFUND PROCESSING

Where a refund is approved or legally required, it will generally be issued to the original payment method where reasonably possible.

The time taken for funds to appear in a customer's account may depend on the payment processor, bank, card issuer, or other financial institution involved.

Our store will process eligible refunds within the time required by applicable law. Processing delays caused by third-party financial institutions may be outside our direct control, but this does not permit us to disregard mandatory refund deadlines.

1. UNITED STATES CUSTOMERS

Purchases made by customers in the United States are subject to applicable federal and state consumer protection laws.

Nothing in this policy is intended to exclude any warranty, remedy, refund right, or other protection that cannot legally be waived or limited. Consumer rights may vary depending on the state, the product, the circumstances of the purchase, and the applicable law.

Any limitation relating to the voluntary commercial warranty applies only to the extent permitted under the laws governing the transaction. Where mandatory legal protections apply, those protections will take precedence.

1. UNITED KINGDOM CUSTOMERS

Purchases made by customers in the United Kingdom are subject to applicable UK consumer protection legislation.

Depending on the circumstances, customers may have statutory rights concerning satisfactory quality, fitness for purpose, conformity with descriptions, and remedies for faulty goods. Online purchases may also qualify for statutory cancellation rights under distance-selling legislation.

For many online purchases, UK consumers generally have a 14-day period to cancel a distance contract, subject to statutory exceptions. Different rules may apply to certain products and circumstances.

The five-day commercial warranty described in this policy does not replace or shorten any statutory cancellation period, right to reject faulty goods, or other consumer remedy available under applicable UK law.

1. STATUTORY RIGHTS AND LEGAL COMPLIANCE

This policy is intended to operate alongside applicable consumer protection legislation and must not be interpreted as removing rights that the law makes mandatory.

Where any provision conflicts with a non-excludable statutory right or obligation, the applicable law will prevail to the extent of the conflict.

Nothing in this policy should be interpreted as a blanket exclusion of liability for defective products, misleading product descriptions, legally required refunds, or any other matter for which liability cannot lawfully be excluded.

1. POLICY CHANGES

We reserve the right to update this policy prospectively when reasonably necessary to reflect changes to our products, business practices, or legal obligations.

Any updated version will be published on our website with a revised update date where appropriate. Changes will not retrospectively eliminate rights that customers have already acquired under applicable law.

1. CUSTOMER SUPPORT

For questions about an order, a reported product fault, or a warranty claim, customers should contact our designated customer support team through the contact details displayed on our website.

Please include your order number and a clear explanation of your enquiry to help us identify the transaction and respond efficiently.

1. FINAL ACKNOWLEDGEMENT

By completing a purchase, customers acknowledge that they have been given the opportunity to review this policy and the relevant product information before ordering.

Our store maintains a limited five-day voluntary warranty and does not offer discretionary change-of-mind returns except where stated in our policies or required by applicable law.

All provisions of this policy remain subject to applicable consumer protection laws in the customer's jurisdiction. Nothing in this document constitutes a waiver of rights that cannot legally be waived.

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